Hours
Our Front Desk is available 24 hours a day. Please do not hesitate to contact us if you have any questions or require further assistance.

Currency Exchange
Please note that traveler's checks and personal checks are not accepted. Cash can be exchanged at the Front Desk according to our current exchange rates. All banknotes provided for exchange must be in pristine condition.

Mail & Parcel Service
If you receive a telegram, letter, fax, or any other correspondence, you will be notified via telephone. If you are expecting mail during your stay, please inform the Concierge desk in advance.

Bracelet & Key
Please wear your resort bracelet at all times during your stay. This bracelet also serves as your electronic room key.

Credit Cards & ATMs
We accept American Express, Visa, and Mastercard for all payments. For your convenience, ATMs dispensing both USD and Mexican Pesos are located on the ground floor of the lobby area.

Bellboys
Located in both lobbies. For more information regarding luggage assistance, please contact:

Grand Sunset Bellboy: Ext. 4327

Check-in
Check-in time is at 3:00 PM, regardless of your arrival time at the hotel. While we strive to have your room ready upon arrival, it is subject to availability.

Lost & Found
Please turn in any found items to the Concierge desk. If you have lost an item, please contact:

Concierge: Ext. 4338 / 4552 / 4344

Battery Disposal
We kindly ask our guests not to dispose of used batteries in regular trash cans to help protect the environment. Please drop them off at the Front Desk, and we will ensure they are recycled properly.

Your Feedback
Your opinion is very important to us. Please contact the Concierge to share any comments or suggestions. Your feedback helps us continually improve our service.