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Front Desk

The Reception is open 24 hours a day. Do not hesitate to contact Reception if you have any questions or need any information.

Reception telephone numbers:

  • Grand Sunset: 4321 / 4322
  • Grand Riviera: 4325 / 4326
  • Family Club: 4329 

Currency exchange
Traveler’s checks are not accepted. Cash can be changed at the Front Desk in accordance with our foreign currency exchange table. We do not accept personal checks.

Parcel Service
In the event that you receive a telegram, letter, fax or other kind of   correspondence will be notified by phone.

Key card
You must carry the entrance card you are given at the Reception on your arrival, everywhere with you. The key opens the door to your suite. Turn the lights on by inserting it into the box by the door.

Credit cards
At the hotel we accept American Express, Visa and Mastercard to make your payments. We also have ATMs in the lobby area that have dollars and pesos on the ground floor.

Located in both lobbies. For more information about this service contact:
→ Bellhop Grand Sunset 4327
→ Bellhop Grand Riviera y Family Club 4328

The check-in hour at our suites is 15:00hrs in spite of the fact that your arrival time to the Hotel had been hours before. Our intention is to give you your suite on your arrival, provided that the availability permits it.

Let us remind you that on the day of your departure, you should check out before 12:00 midday. From that moment on, you can still enjoy the All Inclusive Plan until the moment of your definitive departure. We put at your disposal our late leaving service.
Please contact Reception to consult prices and availability

  • Grand Sunset: 4321 / 4322
  • Grand Riviera: 4325 / 4326 
  • Family Club: 4329

Lost and Found
We ask you to deliver to Concierge any found articles in the hotel. If you have missing any item, please contact:
→  Concierge  4338 / 4552 / 4344 

Guests are kindly requested not to throw in the garbage their used batteries as they pollute the environment. Please hand them in at the Reception and we will dispose of them.

Your Comments
Your opinion is very important to us. Please do not hesitate to contact Concierge to let us know any comments and suggestions. In doing so you help us to offer a better service.